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Frequently Asked Questions

How long should I book a massage to receive a full body treatment?
Spa

To get a full body massage, a 55-minute treatment or longer must be booked. In the case of a shorter treatment time, the focus will be on the back/neck/shoulders, unless otherwise specified with the therapist.

How do I book a personal trainer?
Fitness
Membership

You can easily book a personal trainer online or via the reception.

What group lessons do you offer?
Fitness
Membership

Artesia Fitness offers a wide range of group classes for members, including HIIT, core, endurance, yoga, pilates and water aerobics.

How long are Artesia gift cards valid for?
Gift cards

Our gift cards are valid for one year from the date of purchase.

Can I receive treatment if I am pregnant?
Treatment

We do not offer treatment for pregnant women before the second trimester. We recommend, for example, our "Mum To Be Massage", a massage specially adapted for pregnant women.

Can two people receive treatment in the same room?
Treatment

All our massages are also offered as DUO treatments. This offer is available at all Artesia branches. Facials, body treatments and foot treatments are only offered in single rooms.

What products do you use?
Treatment

We use products from Mesoestetics, Babor, Ekseption and Eminence in both treatment and sales. We have massage oils that are hypoallergenic and free of parabens.

How can I move/cancel my treatment?
Treatment

Our cancellation deadlines are 24 hours for treatments on Monday-Thursday and 48 hours on Friday-Saturday. Contact us to change your booking.

Can I choose between male and female therapists?
Treatment

If you have a preference for a therapist, we recommend stating this when booking, so we can try to arrange this for you. When booking online, you can choose a specific therapist.

What payment methods do you offer?
Gift cards
Spa
Treatment

With us you can pay with Visa, Mastercard and Vipps in addition to cash.

What should I wear during treatment?
Treatment

You can use your own underwear or disposable underwear that you get from us.

When should I show up for my treatment?
Treatment

We recommend arriving approx. 15 minutes before the treatment begins. On your first visit to us, you must fill in a consultation card prior to the treatment.

Do you serve alcohol?
Spa

We do not serve alcohol in the spa, and generally do not recommend alcohol in combination with treatment and use of the spa facilities.

Are food/drinks served in the spa?
Spa

We serve fruit platters (should be booked in advance) at all our departments. In Majorstuen we also have a café that serves light lunch and smoothies.

Should I use the spa facilities before or after treatment?
Spa

We recommend using the spa facilities prior to treatment as it warms the body and the products are left on longer after treatment.  

How much does access to the spa facilities cost?
Spa

Price per person when booking treatment: NOK 300.

Price per person without booking treatment: NOK 650. Access is based on drop-in that day.

Where can I buy gift cards?
Gift cards

Gift cards can be bought online, or directly at reception. For online purchases, you will receive the gift card by email as a PDF file. Gift vouchers of any amount can be purchased at reception. We also offer sending gift vouchers by post if desired (customer pays postage).

Do I have to book facilities in advance?
Spa

We always recommend booking facilities in advance due to limited capacity in the spa. Access to the spa facilities can only be reserved by booking a treatment via reception. Contact us to book/reserve.

Can I be naked in the spa facilities?
Spa

No, you must use swimwear at Artesia.

What should I wear in the spa facilities?
Spa

Bring your own swimwear. Swimwear is compulsory in our spas, also in the sauna/steam room.

You will be able to borrow a bathrobe, slippers and towel from us.

Can a gift card be used in a department other than where it was purchased?
Gift cards

Our gift cards can be used in all our departments, regardless of where they were purchased.

What facilities do you have?
Spa

We have various facilities at our departments. See "Departments".

Where can I park?
Spa
Treatment
Fitness

Artesia does not have its own parking spaces, but street parking and garages can be found in the immediate vicinity.

Do I have to be a member to be able to use Artesia's services?
Spa
Treatment
Fitness
Membership

You do not need to be a member to use the spa, spa treatments, physiotherapy and osteopathy. Personal training and group lessons are only available to members.

Is the spa open to everyone?
Spa

Artesia Spa is open to everyone. Note that we have a lower age limit at all our departments.

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