Frequently Asked Questions
Spa
Artesia Spa is open to everyone. Please note that we have a lower age limit at all our departments.
You do not need to be a member to use the spa, spa treatments and physiotherapy. Personal training and group classes are only available to members.
We have various facilities at our departments.
We always recommend booking facilities in advance due to limited capacity in the spa. Access to the spa facilities can only be reserved by booking a treatment via the reception. Contact us to book/reserve.
Price per person when booking treatment: NOK 300.
Price per person without booking treatment: 690,-. Access is based on drop-in on the current day.
Bring your own swimwear. Swimwear is compulsory in our spas, also in the sauna/steam room.
You will be able to borrow a bathrobe, slippers and towel from us.
No, you must use swimwear at Artesia.
We recommend using the spa facilities prior to treatment as it warms the body and the products are left on longer after treatment.
To receive a full body massage, a treatment of at least 55 minutes must be booked. For shorter treatments, the focus will be on the back/neck/shoulders unless otherwise agreed with the therapist.
We serve fruit platters (should be booked in advance) at all our departments. In Majorstuen we also have a café that serves light lunch and smoothies.
We offer alcohol service only at our department at Hotel Norge i Bergen.
Artesia does not have its own parking spaces, but street parking and garages can be found in the immediate vicinity.
Treatment
We recommend that you arrive approx. 10 minutes before your treatment begins. On your first visit to us, you must fill in a consultation card prior to treatment.
You can use your own underwear or disposable underwear that you get from us.
If you have a preference for a therapist, we recommend that you state this when booking, and we will arrange this for you. When booking online, you can choose your preferred therapist.
We offer treatment for pregnant women from the 2nd trimester onwards. For example, we recommend our"Mum To Be Massage", a massage specially adapted for pregnant women.
All our massages are also offered as DUO treatments. This offer is available at all departments. Facials, body treatments and foot treatments are only offered in single rooms.
We use products from Babor, Ekseption and MeLine in both treatment and sales. We have massage oils that are hypoallergenic and free of parabens.
Our cancellation deadlines are 24 hours for treatments Monday-Thursday and 48 hours Friday-Saturday. Contact us to change your booking.
Fitness
You can easily book a personal trainer online or via reception.
Artesia Fitness offers a wide range of group classes for members, including core, endurance, yoga, pilates and water aerobics.
Gift cards
Gift cards can be purchased here, or directly at reception. For online purchases, you will receive the gift card by email as a PDF file. Gift cards of any amount can be purchased at reception. We also offer mailing of gift cards by post if desired (customer pays postage).
Our gift cards can be used as payment for all our treatments and products.
With us, you can pay with Visa, Mastercard, Vipps and cash.
Our gift cards can be used in all our departments, regardless of where they were purchased.
Our gift cards are valid for one year from the date of purchase.
Membership
We offer spa membership on all our departments, training memberships are only offered on department Majorstuen.
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